Shipping policy

This policy explains how we handle order processing, shipping, and delivery so you know exactly what to expect after you place an order with us.

Order handling time

Once your order is placed and payment is confirmed, our team begins preparing it for shipment right away. Orders are typically processed and handed off to the carrier within 1-2 business days. Handling time refers to the time it takes us to pick, pack, and dispatch your order, and is separate from the carrier's transit time described below.

Delivery time

After your order has shipped, delivery typically takes an additional 2-4 business days, depending on the destination and the carrier's own schedule. Please note that handling time and delivery time are calculated separately — your total time from order to delivery is the sum of both.

Shipping regions

We currently ship orders to the following regions:

• United States
• United Kingdom

If your shipping address falls outside these regions, we are unfortunately unable to fulfill your order at this time.

Shipping costs

Shipping costs depend on factors such as your delivery address and the size of your order. The exact cost applicable to your order is calculated automatically and shown at checkout before you confirm your purchase, so you always know the final price before you pay.

Order tracking

As soon as your order ships, you will automatically receive a confirmation email containing a tracking link. You can use this link at any time to follow your parcel's progress from our facility to your door.

Delays, loss, or damage

While we work hard to ensure every order arrives safely and on time, occasional delays or shipping issues can occur once a parcel is in the carrier's hands. If your order arrives damaged, appears to be lost, or has not reached you within the timeframe stated above, please contact us right away at contact@lunarafootwear.shop. Let us know your order number and a description of the issue, and we will work with you to resolve it as quickly as possible.