Privacy policy

At Lunara Footwear, we take the protection of your personal data seriously. This Privacy Policy explains what personal data we collect when you visit our website or place an order, why we collect it, how we use and share it, and what rights you have regarding your information. Please read this policy carefully so that you understand our practices.

1. Controller

The controller responsible for the processing of personal data on this website — meaning the party that determines the purposes and means of that processing — is:
Lunara Footwear
317 Delaware St
62301 Quincy, United States
Email: contact@lunarafootwear.shop
Phone: +12172237156

If you have any questions about this Privacy Policy or about how your personal data is handled, you are welcome to contact us using the details above at any time.

2. Data We Collect

We collect personal data at different points in your interaction with our website, depending on how you use it. Below we explain what data is collected in each case, and on what legal basis.

2.1 When You Visit the Site

When you browse our website, our server automatically and temporarily logs certain technical information, including your IP address, the date and time of access, the URL requested, the referring page, and details about your browser and operating system. This information is used to ensure the security, stability, and reliable operation of our website, and is not used to identify you personally. The legal basis for this processing is our legitimate interest under GDPR Art. 6(1)(f).

2.2 When You Place an Order

To process and fulfill your order, we collect the information necessary to do so, including your name, billing and shipping address, email address, phone number (optional), and payment details. This data is used solely for the purposes of processing your order, arranging delivery, and handling any related communication. The legal basis for this processing is the performance of a contract with you, under GDPR Art. 6(1)(b).

2.3 When You Contact Us

If you reach out to us, whether by email, phone, or through a contact form, we store the content of your message together with your contact details so that we can respond to your inquiry and keep a record of the correspondence. The legal basis for this processing is the performance of a contract or pre-contractual measures (GDPR Art. 6(1)(b)) and our legitimate interest in handling and resolving customer inquiries (Art. 6(1)(f)).

3. Sharing Data

We do not sell your personal data. We only share personal data with third parties in the following circumstances:

  • you have given your explicit consent to the sharing;
  • sharing is necessary to fulfill a contract with you, for example passing your shipping address to a delivery partner;
  • we are subject to a legal obligation that requires disclosure; or
  • we have a legitimate interest in sharing the data under GDPR Art. 6(1)(f), and this interest is not overridden by your rights and freedoms.

Any third party that receives personal data from us is only permitted to use it for the specific purpose for which it was shared.

4. Cookies

Our website uses cookies that are strictly necessary for its core functionality, such as remembering items in your cart and keeping your session secure. These necessary cookies do not require your consent, as they are essential to providing the service you request.

Optional cookies, such as those used for analytics or marketing purposes, are only placed on your device after you have given your consent through our cookie banner. You may withdraw this consent at any time, as described in Section 6 below.

5. Services We Use

To operate our store and process transactions, we rely on the following service providers:

  • This website is hosted on the Shopify platform, operated by Shopify Inc., 150 Elgin Street, Ottawa, ON, K2P 1L4, Canada.
  • Payments are processed by our configured payment providers.

Each of these providers processes personal data under its own privacy policy and as an independent controller or processor, as applicable. We encourage you to review their respective privacy policies for further information on how they handle your data.

6. Your Rights

Under the GDPR, you have a number of rights in relation to your personal data. Specifically, you have the right to:

  • request access to the personal data we hold about you (Art. 15);
  • request correction of any inaccurate or incomplete data (Art. 16);
  • request deletion of your personal data (Art. 17);
  • request restriction of the processing of your data (Art. 18);
  • request that your data be provided to you or transferred in a structured, commonly used format (data portability, Art. 20);
  • withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal (Art. 7(3));
  • lodge a complaint with a supervisory authority if you believe your data has been processed unlawfully (Art. 77).

To exercise any of these rights, please contact us at contact@lunarafootwear.shop. We will respond to your request in accordance with the requirements of the GDPR.

7. Right to Object

Where we process your personal data on the basis of a legitimate interest, as described in the sections above, you have the right to object to that processing at any time under GDPR Art. 21. If you object, we will stop processing your data for the affected purpose unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or unless the processing is necessary for the establishment, exercise, or defense of legal claims.

To exercise your right to object, or if you have any other questions regarding this Privacy Policy, please contact us at contact@lunarafootwear.shop.