Refund policy

Return Window

We want you to be completely happy with your purchase. If something isn't right, you may return your order within 30 days of delivery — no reason needed. This policy applies to orders shipped within our supported regions, the United States and the United Kingdom.

Eligibility for Returns

To qualify for a return, please make sure your item meets the following conditions:

  • The goods are complete and returned in their original packaging.
  • Labels and any protective films are still attached and undamaged.
  • The item has not been used, worn outside of trying it on, or altered.
  • Hygiene items and sealed products are excluded from return once the seal has been opened.

Items that do not meet these conditions may not be eligible for a refund or exchange.

How to Start a Return

Starting a return is simple and takes just a few steps:

  1. Email contact@lunarafootwear.shop with your order number and the item(s) you'd like to return.
  2. Within one business day, we'll send you a prepaid return label by email.
  3. Repack the goods securely, ideally in their original packaging, and attach the label to the parcel.
  4. Drop the parcel off at your local postal office.

Once the carrier scans your return, you'll be able to track its progress back to us using the label's tracking number.

Return Shipping Costs

We cover the cost of return shipping for all eligible returns — there's no need to pay for a label or postage out of pocket.

Exchanges

Prefer a different size or item instead of a refund? We're happy to offer an exchange as an alternative. Just let us know your preference when you first contact us, and we'll guide you through the process alongside your return.

Refunds

Once your returned item has been received and inspected, we will process your refund within 5 business days. Refunds are issued to your original payment method, which may include Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, or Google Pay, and are credited in USD.

Please note that depending on your bank or card issuer, it may take a few additional business days for the refunded amount to appear on your statement after we've processed it on our end.

Warranty

In addition to our standard return policy, all products are covered by a 2-year warranty against manufacturing defects. If you believe your item has a defect covered under warranty, please contact us with your order number and a description of the issue so we can assist you.

Questions?

If you have any questions about a return, exchange, or refund, we're here to help. Reach us by email at contact@lunarafootwear.shop or by phone at +12172237156.