Warranty
Overview
Lunara Footwear stands behind the quality of every product we sell. This Warranty Policy explains your statutory rights as a consumer, the terms of our manufacturer warranty, and the steps to follow if you receive a defective item. It should be read alongside our other store policies, including our shipping and return policies.
Your Statutory Rights
All goods sold by Lunara Footwear are covered by the statutory warranty for defects. If an item you receive is faulty, you are entitled to a remedy under applicable law. Depending on the nature of the fault, this may include:
- Repair of the defective item;
- Replacement with the same or an equivalent product; or
- Where the law allows, a price reduction or a full refund.
These statutory rights exist independently of, and are not limited by, any manufacturer warranty described below.
Manufacturer Warranty
Where a product carries an additional manufacturer warranty, it applies for 2 years from the date of purchase. This manufacturer warranty is provided on top of — and does not replace or reduce — your statutory rights as described above. It covers the same product against defects for the full duration of the warranty period.
How to Report a Fault
If you believe a product you purchased from us is defective, please contact us as soon as possible at contact@lunarafootwear.shop. To help us process your claim quickly, please include the following in your message:
- Your order number;
- A clear description of the fault; and
- Photos of the issue, where possible.
Once we receive your claim, we will review the details and get back to you promptly to confirm the next steps, whether that is a repair, replacement, price reduction, or refund.
Refunds Under Warranty
Where a refund is the agreed remedy for a warranty claim, it will be processed within 5 business days.
Contact Us
Lunara Footwear
317 Delaware St
62301 Quincy, United States
Email: contact@lunarafootwear.shop
Phone: +12172237156